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FAQ

Got a Question? We’re here to help

 

Frequently Asked Questions

What is the process of getting solar?

Do your research

Things to consider i.e.  your roof size, is your roof shaded ?, how much electricity do you use?, what is your budget? Can you get finance?

Check your electricity bill to understand what kilowatt hours (kWh) you use on average per day.

Contact your electricity retailer

Ask how solar will affect your electricity rates and what solar feed-in tariff they offer.

Find a solar PV system retailer

You need a CEC accredited installer, your in luck all our installers are.

Apply for connection

Your solar installer will provide you with a connect contract & your now ready for install.

Get Installed

After your installers completes the physical install, they will submit an Electrical Work Request (EWR) as soon as your system has been installed.

This is to advise the distributer  that the work at your premises has been carried out in accordance with the required standards.

To get Connected.

You & your retailer may then discuss any metering changes required so it can measure any electricity you export to the grid. You will need to discuss feed-in tariff options with your electricity retailer.

See pretty simple process.

It’s always a good time to go solar and the longer you put it off, the longer you’re locking yourself into high electricity bills.

Does the position of my panels matter?

The sun rises in the east and sets in the west.

Meaning – that east-facing solar panels will produce most of their energy in the morning and drop off in the afternoon. 

North-facing solar panels will peak in electricity production around midday (and provide the most energy overall

West-facing panels will produce very little in the morning and generate most of their energy in the late afternoon.

It used to be true that if you couldn’t put panels on a north-facing roof, then a solar power system wasn’t worth it.

With solar so affordable now it is economical to have east facing panels, west facing panels, or a combination of north, east and west.

Ask our installers about the best panel position on your home, we supply a full report.

What about battery storage

A battery storage system will allow you to benefit more from having a solar system on your roof. The battery will store the excess energy generated by your solar power system during the day and allow you to use it in the evening or whenever it’s needed. Lithium based.

And I know your going to ask, which is the best one to get and how much?

Most Solar companies are producing battery storage, but only a handful at the moment are CEC approved here in Australia.

Some of the brands;

Tesla Powerwall

Advanced safety features minimise fire risk, extremely competitive price, impressive warranty

Tesla Powerwall 2

Kind of. Includes AC battery inverter but requires solar inverter.

LG Chem RESU in 6.5, 7 & 10

Can be used in both off-grid and hybrid setups, compact size, modular expansion.

Sungrow

GCL

BYD

Enphase AC Battery

Simple installation, easy to add more batteries to increase storage capacity. 

Alpha-ESS Storion SMILE 5 – 5.5kWh

Sleek modular design, IP65, UPS enabled

How Can You Add Batteries To An Existing Solar System?

Battery storage capable solar PV systems require special wiring and a special inverter in order to interface with the batteries properly.

Inverters that can work with batteries have only been on the market for the last year or two – so chances are very high that many people considering adding batteries to their solar power system does not have one.

Most people (who use average/above-average levels of electricity in their homes) will also need to strongly consider upgrading their current solar power system size if it’s less than 4-5kW – we recommend this as a minimum system size so it can produce enough power on overcast days or in the winter to charge the batteries.

How much sun do I need to generate power?

The PV panels are designed that you only need the sun’s radiance to work, so even on a cloudy day they will still generate power – a clear sunny day will generate more power than a cloudy day, but the good news is it still generates power.

Why do I need a SMART meter

This helps consumers keep track of how much solar power is produced throughout the day. The monitoring system continuously tracks your solar energy production and makes sure your entire system is running correctly.

  • lets you connect or disconnect remotely, avoiding delays when moving or swapping electricity retailers
  • allows better monitoring of the quality of electricity supply, including outages
  • could let third parties help customers analyse the data to find cheaper electricity plans
  • reveals usage data to assist when designing suitable solar and battery systems


What does tier 1 actually mean

To be classified as Tier 1, the panel manufacturer must have provided own-brand, own-manufacture products to five different projects, which have been financed non-recourse by five different banks in the past two years. 

What is a connect application?

Electricity distributers like Energex or Essential Energy require and  application to have your system connected to the grid.  

Your solar retailer or installer will provide you with a contract.

They will usually submit the application to your electricity distributor to have your system connected to the grid.

Your electricity distributor will complete a technical assessment and may make you a connection offer. If your connection service type is basic, it can be fast-tracked when submitting the online application.

Whoever submits your application will also need to accept our connection offer.

Installation of your system can start once you have accepted our connection offer.

Who provides the warranties

Wholesale Solar Installers provide a standard 5-year Whole of System Warranty, which covers the whole PV system operation and performance including workmanship and products.

There is also the 10-year Installation Warranty which extends the continuation of the  “whole of system warranty” where it relates to the installation workmanship.

Warranties are also provided by the Manufacturer of Panels, Inverters and Mounting Systems, ranging from 5yrs – 25yrs depending on the product.

When should I change my retailer?

Do not change retailers until after your EWR has been completed and your solar metre is in place by your current retailer.

If you change retailers before your install and EWR is completed, it cancels your current connect application & you would have to submit a NEW connect application and EWR, this process can take a further 45 – 60 days.

Credit for Unused Electricity

If you produce more power from your PV system than you actually end up using in your home, the excess power is automatically fed back into the public grid, and you will be given a credit for that contributed electricity by your power company.

What are the STC's

Small Scale Technology Certificates (STCs)

When you go and buy a solar power system for your roof, the government gives you a certain number of RECS (Renewable Energy Certificates ) depending on how big your system is and how much sun your part of Australia gets.

The special type of RECs that you get for a residential solar system are called “Small Scale Technology Certificates” (STCs).

You (or more likely your installer) sell the STCs to the filthy fossil fuel generators and use the cash to offset the upfront cost of the solar system purchase.

The STC price is a bit like a share price – it fluctuates on the open market depending on supply and demand. For example, when the solar energy industry is booming (usually just before the financial incentive is cut!) then the STC price drops and vice versa.

 Almost all solar system prices you see advertised will already have the solar financial incentive included in the pricing – so the cost after the subsidy.

Why you should consider getting quotes for solar sooner rather than later.

As mentioned above, the amount of ‘financial incentive’ you can claim depends on the current market price of an STC.

Will getting solar wipe out my electricity bill?

Depending on your power needs. With a residential property it can give you 50% savings.

How Can You Add Batteries To An Existing Solar System?

Battery storage capable solar PV systems require special wiring and a special inverter in order to interface with the batteries properly.

Inverters that can work with batteries have only been on the market for the last year or two – so chances are very high that many people considering adding batteries to their solar power system does not have one.

Most people (who use average/above-average levels of electricity in their homes) will also need to strongly consider upgrading their current solar power system size if it’s less than 4-5kW – we recommend this as a minimum system size so it can produce enough power on overcast days or in the winter to charge the batteries.

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